PRIVACY POLICY

Last updated: July 11, 2026

DraftWRX respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how DraftWRX collects, uses, stores, and shares personal information when you visit our website, purchase our digital products, download DraftWRX resources, or otherwise communicate with us.

DraftWRX operates this online store using Shopify, which provides the ecommerce platform used to offer our products and services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with DraftWRX, we may collect or process the following information:

• Your name and contact details
• Email address
• Billing information
• Order and transaction information
• Account information and preferences
• Communications sent to DraftWRX
• Device and browser information
• IP address and similar identifiers
• Website usage and interaction information
• Products viewed, added to your cart, or purchased

Payment information may be processed by Shopify and our authorised payment providers. DraftWRX does not necessarily directly store complete payment card details.

HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

• Directly from you when you make a purchase, create an account, contact us, or subscribe to communications
• Automatically when you browse or interact with our website
• Through cookies and similar technologies
• From Shopify and service providers used to operate our store
• From authorised business, analytics, marketing, or payment partners

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Provide Our Products and Services

We use personal information to process orders, confirm payments, provide access to digital products, deliver download links, manage customer accounts, and provide customer support.

Digital Product Delivery

Information may be used to deliver purchased AutoCAD templates, drafting tools, digital files, product updates, and other DraftWRX resources.

Customer Support

We use information provided in communications to respond to questions, resolve download or access issues, and provide product-related assistance.

Marketing and Communications

Where permitted by applicable law, we may use your information to send product updates, DraftWRX news, promotional communications, and information about new AutoCAD tools or resources.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in our emails.

Security and Fraud Prevention

We may process personal information to detect, investigate, and prevent fraudulent, illegal, malicious, or unauthorised activity and to protect DraftWRX, our customers, and our services.

Legal and Regulatory Requirements

We may process information where reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests from authorities.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with trusted third parties where necessary to operate DraftWRX and provide our services.

These may include:

• Shopify
• Payment service providers
• Digital product delivery providers
• Cloud storage and hosting providers
• Analytics providers
• Email and marketing service providers
• Customer support tools
• Professional or legal advisers

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers, or services.

DraftWRX does not sell personal information for money.

SHOPIFY

Our online store is hosted by Shopify.

Shopify may collect and process personal information relating to your use of our store to provide and improve its services.

Information submitted through the DraftWRX store may be transmitted to Shopify and other service providers, including providers located outside your country of residence.

Shopify processes certain information in accordance with its own privacy policies and legal obligations.

COOKIES AND SIMILAR TECHNOLOGIES

DraftWRX and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, support security, and provide relevant marketing where permitted.

Depending on your location, you may have options to manage certain cookie or privacy preferences through our website or browser settings.

INTERNATIONAL DATA TRANSFERS

DraftWRX operates from South Africa and may use international service providers, including Shopify and other technology providers.

As a result, personal information may be processed or stored in countries outside South Africa or outside your country of residence.

Where required by applicable law, appropriate safeguards will be used when transferring personal information internationally.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• Providing access to purchased digital products
• Maintaining transaction and order records
• Providing customer support
• Meeting legal, tax, accounting, or regulatory obligations
• Resolving disputes
• Preventing fraud
• Enforcing our agreements and policies

SECURITY

DraftWRX takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials and access information confidential.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Object to certain processing of your personal information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Opt out of certain marketing communications

South African customers may have rights under the Protection of Personal Information Act, 2013 (POPIA).

To exercise a privacy right, contact DraftWRX using the contact details below.

We may need to verify your identity before processing certain requests.

MARKETING PREFERENCES

You may unsubscribe from DraftWRX promotional emails at any time by selecting the unsubscribe option included in our marketing emails.

You may still receive non-promotional communications relating to purchases, digital downloads, product updates, security, or customer support.

CHILDREN'S PRIVACY

DraftWRX services are not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to DraftWRX without appropriate authorisation, please contact us so that we can review the matter.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

DraftWRX is not responsible for the privacy practices, security, or content of websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing personal information.

PRIVACY COMPLAINTS

If you have concerns about how DraftWRX processes your personal information, please contact us first so that we can review and respond to your concern.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority, including the Information Regulator of South Africa.

CHANGES TO THIS PRIVACY POLICY

DraftWRX may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal obligations.

The updated Privacy Policy will be published on our website and the "Last updated" date will be revised.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact:

DraftWRX

Email: draftwrx.hq@gmail.com

South Africa

For the purposes of applicable data protection laws, DraftWRX is responsible for the processing of personal information as described in this Privacy Policy.

LESS SETUP. MORE DRAFTING.